Solutions / Complaints & Support Ticketing

Complaints & Support Ticketing for Pakistani Businesses

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Every complaint becomes a numbered ticket with status and escalation — nothing falls through the cracks.

Complaints in chat become categorized tickets instantly. Customers check status any time; staff work the queue with SLA timers; breaches escalate to the owner. Resolution closes the loop with a confirmation and optional feedback request.

How it works — step by step

1
QuickMart Supportticketing
Order #2214 mein 2 items missing hain!
Maazrat! 🙏 Ticket #T-482 — Missing Items · High priority
Response within 4 hours.
📋 Check Status
Complaint → ticket, instantly and calmly
2
dashboard · tickets
3Open
1Due < 1 hr
96%SLA met
🔴 #T-482 Missing items — 3:40 left
🟡 #T-480 Refund query — 6:10 left
Staff queue — SLA timers running
3
QuickMart Supportticketing
#T-482 update: Missing items aaj dispatch — kal delivery 🚚
Theek hai?
✅ Resolved
↩️ Not yet
✅ Resolved
Resolved — customer confirms the close

Industries that use this

E-commerceCommunitiesLogisticsFinance
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